Privacy Policy
The City of Toronto is committed to protecting your privacy and personal information.
Our Commitment to Privacy
The City of Toronto respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and protect your personal information when you use our services, visit our facilities, or interact with us online.
Information We Collect
Personal Information
- Name, address, phone number, and email address
- Government-issued identification numbers
- Financial information for payments and transactions
- Health information when required for specific services
- Employment history for job applications
Website Information
- IP address and browser information
- Pages visited and time spent on our website
- Search terms and form submissions
- Cookies and similar tracking technologies
How We Use Your Information
Service Delivery
- Processing applications and permits
- Providing city services and programs
- Managing accounts and billing
- Responding to inquiries and complaints
Legal Requirements
- Complying with provincial and federal laws
- Meeting regulatory obligations
- Supporting law enforcement investigations
- Maintaining public records
Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- With your consent: When you explicitly agree to information sharing
- Legal obligations: When required by law, court order, or legal process
- Service providers: With trusted partners who help deliver city services
- Emergency situations: To protect health, safety, or security
- Public records: Information that is legally required to be public
Your Rights
Access
Request access to your personal information we hold
Correction
Request corrections to inaccurate information
Questions
Ask questions about our privacy practices
Security Measures
We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction.
Security Practices Include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and employee training
- Secure disposal of personal information
- Incident response and breach notification procedures
Contact Information
If you have questions about this privacy policy or wish to exercise your privacy rights, contact:
City Clerk's Office
City Hall, 100 Queen Street West
Toronto, ON M5H 2N2
Phone: 416-392-1870
Email: privacy@toronto.ca
Information & Privacy Commissioner
For complaints about privacy practices
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8
Phone: 416-326-3333
Last Updated: January 1, 2025
This privacy policy may be updated from time to time. Please check this page regularly for updates.